Please keep the following cleaning Policies and Procedures in mind and feel free to call us with any questions you may have:
- We provide all equipment and supplies, but will use specialty products at the client’s instruction (supplied by the client).
- Our mission is to exceed your expectations for professional cleaning services. We inspect our work before leaving the premises. If you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue as soon as possible.
- Moving Furniture: We can move “light” furniture but we do not move refrigerators, stoves, washers, dryers, etc. We will try to reach all visible places either by hand or with an extension duster.
- Pets: Your pets are members of your family and we respect that. However, if your pet is afraid of vacuums, territorial, or overly friendly, and will not allow us to do our work, we do ask that they be placed in areas that we are not working in.
- Alarm Systems: If your home has a security system, please inform us how you want to handle it. Please do not rely on us to let in workmen during the time we are in your home unless you instruct us to do so.
Please note that it is not necessary for you to have to disarm your alarm systems on the day of your cleaning. If you contact your alarm company they can assist you in programming a code that is unique to us. It is common for clients with alarms to give us our own code. - Fire Arms: For our protection and yours, if you have firearms, we ask that all they be stored and locked away prior to our cleaning your home. We will not clean any rooms in which a firearm is visibly present. Please do not leave firearms under pillows or mattresses as they pose a danger when we are changing linens on beds.
- Schedule Changes or Cancellations: Please notify us as soon as possible (48 hours minimum for cancellations) with any changes or cancellations. We always try to accommodate your schedule. Thank you for understanding.
- Payment is due at the time of service but customer can feel free to pay before. Late payments are subject to a 15% surcharge.
- Damages: Accidents do happen. If we are responsible for damages to your home or items in your home, we will let you know as soon as possible the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged.
We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g. heavy pictures hanging from thumbtacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by the homeowner.
All surfaces (e.g. marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used. - Our estimates are based on houses/apartments roughly as clean and DE-cluttered as our average customer’s house. We work hard to be as accurate as possible with our initial time estimates and our walk through estimates, however, sometimes there are unforeseen challenges that increase the time-frame mid clean.